I stopped in & ordered a turkey panini - was told at first (nicely) that extra toppings weren't allowed. The worker went ahead and asked & added the onions I requested. then, as I was paying, another customer asked if they could accept her credit card info via phone because she forgot them at home. The cashier apologized & said they couldn't, but offered her a FREE sandwich!! You rarely experience customer service like that anymore! Oh, and my sandwich was DELICIOUS!!! Five stars!!